Rules of the online store.
1. General regulations.
• Internet Shop provides services of selling handmade goods within the EU and globally.
• These Rules of our online store are applicable to all of the goods presented on our site, unless otherwise stated.
• The administration of the online shop reserves the right to add, modify, renew or remove these rules without prior notification.
• Using the services of website "ArinKaSoap" the buyer accepts the shop regulations described in this section.
All prices which are presented on the website are indicated in euro currency. The shipping cost is not included in the cost of goods. The cost and conditions of delivery are specified in the section "Payment and delivery." Any additional costs that are related to the processing and transportation of the order, which are not covered in the section "Payment and Delivery" are available on request and will be discussed with the Buyer in advance before making payment.
3. Ordering items, which are not presented in the catalogue or the store "ArinKaSoap".
It is possible to order items, which are not represented in the catalogue. Please kindly contact us and we will make every effort to satisfy your requirements and to meet or exceed your expectations.
4. Exchange & return.
Due to the nature of the products we sell, we cannot accept any returns or exchanges. However, if there is a problem with your order, kindly contact us and we will do our best to resolve it.
All personal information will be kept confidential. Any personal information shared by the Buyer with the store, will be used only for the purpose of the order. The Shop does not give out any personal information to the third parties.
6. Force majeure circumstances (force majeure).
The Shop does not guarantee the completion of the order for the Buyer in case of 'force majeure' circumstances or circumstances which are not dependant on the Shop. In this case, if the payment for the order has already been made, the store will refund the full amount of money for this order in the shortest possible period of 3 (three) business days.
Each soap is packed in a plastic bag, and tied up with a band or decorated by other method. This is the standard packaging, which is included in the price. There is also an option to chose gift packaging for soap in my shop's gift section. Gift packages are represented in different shapes, sizes and colors. To order a handmade soap in a gift box, you have to make a choice within 'Gift packages' accordingly.
Completed orders should be paid within five (5) business days. After 5 days have passed, unpaid orders will be automatically cancelled. Paid orders will be sent by Belgian post or the transport company kiala.be in the shortest time. The shipment usually takes 1-3 business days unless otherwise noted in the description. Please kindly note, that it takes 2-5 business days to process your order and 1-5 days to deliver it to you. If you need your order sooner, please kindly contact me and I will prioritise your order if possible.